Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

When my product will arrive?

You can Track your order or contact us to check it for you, in general your product will arrive in 10 days worldwide and full refund if not received in 45 days; check this link to know more Shipping and Delivery 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • Your order did not arrive within the time promised by the seller.
  • Or what you received was not as described.
  • Even if the assurance to be genuine was fake.